About the Company:

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. The company transforms how people experience technology and helps clients act upon new opportunities through digital workplace services, cloud, applications & infrastructure, enterprise computing, and business process solutions.

About the Role:

The Associate Technical Service Desk role is an entry-level position responsible for providing first-line technical support to end users. This role involves troubleshooting routine hardware, software, and connectivity issues, escalating complex problems to higher-level teams, and contributing to a seamless support experience for clients.

This position is ideal for individuals starting their career in IT support, offering opportunities for growth and skill development within a global technology organization.

Key Responsibilities:

• Assist users with first-line technical support, guiding them through steps to restore system functionality.
• Troubleshoot hardware, software, and connectivity issues using remote access tools.
• Escalate complex issues to 2nd and 3rd level support teams as necessary.
• Coordinate and fulfill end-user service requests, including software installations and administrative tasks.
• Manage service tickets to closure, ensuring users are kept updated on status and progress.
• Adhere to service desk, desktop, peripheral, connectivity, and security policies and procedures.
• Contribute to the continuous improvement of the service desk knowledge base.
• Support special projects as assigned.
• Deliver results aligned with the organization’s service level agreements (SLAs).

Key Technical Skills:

Technical Troubleshooting, Remote Access Tools, Service Desk Operations, Ticket Management, Basic Hardware and Software Support, Communication Skills, Customer Service

Requirements:

• High School diploma or GED required.
• Generally less than 1 year of professional experience in technical support or IT service desk operations.
• Basic understanding of hardware, software, and connectivity troubleshooting.
• Ability to follow documented procedures and policies.
• Strong communication and customer service skills.
• Willingness to learn and contribute to team success.
• Ability to work in a structured, fast-paced environment.

Company Culture and Values:

Unisys values diversity and inclusion and is committed to being an equal opportunity employer. The company provides equal employment opportunities without regard to age, race, religion, gender, sexual orientation, gender identity, veteran status, disability, and other categories protected by law. Unisys fosters a collaborative, innovative, and supportive work environment that empowers employees to contribute and grow.